All systems are operational

Past Incidents

Friday 17th December 2021

[SEWAN] Technical maintenance - 17.12.2021, scheduled 3 years ago

 

Beginning: 17.12.2021 – 1.00 AM

Ending: 17.12.2021 – 4.00 AM

Internal ref: DTCAB-2437

Impact: 10 minutes downtime on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to keep increasing our Internet physical redundancy, please note that our technical team will perform maintenances on 17.12.2021 from 1.00 AM to 4.00 AM on our xDSL and FTTH infrastructure.

 

During this timeframe, a maximum of 10 minutes of downtime is foreseen.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 12th December 2021

No incidents reported

Saturday 11th December 2021

No incidents reported

Friday 10th December 2021

Mobile service [SEWAN] General information 10.12.2021

Dear customer, dear partner,

 

We would like to inform you that mobile customers are being targeted by cybercriminals.

These cybercriminals attempt to obtain access to personal data by installing a piece of malware on the End-User device.

Besides the "usual" SIMbox, FluBot malware is currently very active. It spreads via SMS through contacts on the infected phone, with the ultimate goal to steal bank details and passwords from their devices.

 

How does it work?

FluBot pulls off a rather audacious bluff by warning users that they have been infected by… FluBot. It offers to install a (fake) security update to "protect" the user from FluBot. The malware goes so far as to explain how to disable the phone's security to install the fake update.

As from the moment the fake security update is installed, the malware actually infects the device.

 

In case you experience such practice, please immediately report to our support team.

 

SEWAN Technical Team

Thursday 9th December 2021

[SEWAN] Technical maintenance - 09.12.2021, scheduled 3 years ago

 

Beginning: 09.12.2021 – 1.00 AM

Ending: 09.12.2021 – 3.30 AM

Internal ref: DTCAB-2379 + DTCAB-2404 + DTCAB-2394

Impact: Short disturbances on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 09.12.2021 from 1.00 AM to 3.30 AM on our xDSL and FTTH infrastructure.

 

During this timeframe, a maximum of 5 minutes can be foreseen.

No intervention is needed from your side.    

 

SEWAN Technical Team

Wednesday 8th December 2021

No incidents reported

Tuesday 7th December 2021

General communicate service [SEWAN] General information 07.12.2021

Beginning: 07.12.2021 – 11.00 AM

Ending: 07.12.2021 – 4.35 PM

Impact: Telenet porting impossible

 

UPDATE : situation fixed at 4.35 PM

 

Dear customer, dear partner,

 

Please note that Telenet informed us that part of their systems were down. Consequently, no porting from Telenet is possible at the moment

No ETA has been communicated at this stage.

 

SEWAN Technical Team

Monday 6th December 2021

No incidents reported

Sunday 5th December 2021

No incidents reported

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

No incidents reported

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported

Monday 29th November 2021

No incidents reported

Sunday 28th November 2021

No incidents reported