********* UPDATE *********
Dear customer dear partner,
Following our notification below, we confirm that the situation is now under control.
The source has been indentified on the replication process on our NAS cluster, which put the filesystem offline.
This resulted in anytime V2 needed to playback or record an audio file, the call would failed.
Our technical team is currently analysisng the measures to be taken in order to avoid such problem to occure in the future.
Beginning: 11.02.2021 – 11.35 AM
Ending: 11.02.2021 – 1.34 PM
Impact: V2 partially disrupted
Dear customer dear partner,
Since 11.35 AM today, we experience partial disturbances on our VoIP service on our V2 (portal.sewan.be)
Our technical team is actually identifying the problem. We will shortly update you on the resolution time.
Please accept all our apologize for the inconvenience.
Sewan Technical Team
